WIMZEE AVENUE · WHERE LITTLE WONDERS LIVE
Little questions. Helpful answers.
Everything you need to know about ordering, shipping, tracking and shopping with us.
How soon will my order ship?
We begin processing most orders within one business day. Many items ship within 1–2 business days (about 24–48 hours on business days), but some items need additional preparation time. Weekends, holidays, and unusually busy periods can affect timing. We'll send shipping information when your order is on its way.
Will I receive a tracking number?
We use established shipping services with carrier-verified tracking. Once your order ships, we'll send a shipping confirmation with a tracking number or link when it is available. The first tracking scan may take a little time to appear after a shipping label is created.
Who handles my package after it ships?
Once your package is handed to the shipping carrier, that carrier manages the route, delivery schedule, and tracking updates. Please use your tracking link for the latest information or contact the carrier with your tracking number. Carrier delivery estimates are not guarantees. If your package is lost, damaged, or significantly delayed, please contact us with your order number so we can help work with the carrier.
How much does shipping cost?
Shipping is calculated at checkout based on your delivery address, the items in your order, package details, and the shipping services available. You’ll see the applicable shipping charge before you complete your purchase.
Do you offer free shipping?
Some items or orders may qualify for free shipping. If a free shipping option applies to your order, it will appear at checkout. There is no storewide free-shipping threshold unless we specifically advertise one.
When should I expect my order to arrive?
The estimated delivery options are shown during checkout when available. Delivery time starts after your order ships and is separate from processing time. Weather, holidays, carrier capacity, and your location can affect the estimated arrival date.
Why did only part of my order arrive?
Sometimes items from the same order travel in separate packages. If that happens, packages may arrive on different days and have separate tracking numbers. You will receive available shipping details for each package.
Can I change my shipping address?
Please double-check your shipping address before placing an order. If you notice an error, email us immediately with your order number and the correct address. We’ll try to help before shipment, but an address change may not be possible once your order is being fulfilled or is already in transit.
Can I cancel or change my order?
Please contact us as quickly as possible—ideally within 15 minutes of placing your order. Cancellations and order changes depend on fulfillment status and our posted Refund Policy. Once a package is in transit, we can’t change the shipment.
What if my item arrives damaged, defective, or incorrect?
We want you to love your little wonder! Please email us promptly with your order number, a description of the issue, and clear photos of the item and packaging if possible. We’ll help you review the next steps under our Refund Policy and applicable customer protections.
What is your return or exchange policy?
Return eligibility and instructions are explained in our Refund Policy. Please contact us before sending anything back, because certain products have special return or handling requirements.
Do you ship outside the United States?
We currently offer shipping to the United States and Canada where available at checkout. Canadian orders may be subject to customs duties, import taxes, or carrier fees if those charges are not collected during checkout.
How do I contact Wimzee Avenue?
We’re happy to help! Email stacie@wimzeeavenue.com, or use our Contact page. For an existing order, please include your order number and the email address used at checkout.
Still have a question? Get in touch—we’re always happy to help you find your little wonder.